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Frequently Asked Questions:
Have a question not covered here? Email your question
to
techsupport@shareinet.net.
You may need to make a change in the setting in your
Outlook Explorer E-mail program.
Follow these steps.
-
Open your E-mail program.
-
Click on Tools (up top in the menu bar)
-
Click on Options
-
Click on the Security Tab.
-
Remove the check mark in the square before the
following sentence (Usually the last one)
Do not allow attachments to be saved or
opened……..
You should be able to open your attachments now.
If this does not work for you, then probably you
do not have the program in your computer that
was used to create the original E-mail
attachment. Try to find out how the person
created the attachment and with what specific
program.
If that doesn’t work, call us we will try to
help.
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Your "username" and "E-mail address" are both the
same in our system. They consist of the
username you designated when we set up your
account plus our "domain name". Our
"domain name" is shareinet.net.
Example: if your username is janesmith, then
both your username and E-mail address would look
like this:
janesmith@shareinet.net
You must use this name when logging in to our
system and when your give your E-mail address to
others.
The local numbers for Madison
County Florida are 290-5000,
290-5020. Both of these numbers are local to Madison County
Florida. If one number is inoperable, you
may use any of the other numbers.
This is a "local" number to all of Madison
County, Florida and no long distance charges
apply if you use this number. Call us for the
"local" number for your city.
No! Not if you use the correct number for
your area. All of our numbers listed above are
special "local" numbers and are toll free for all of
Madison County. Customers residing in other
areas of the USA should call our office for a
local toll free number for your specific area.
Over 5,000 numbers are available nationwide!
Yes! we have over 5,000 phone numbers for
cities throughout the USA and Canada that you
can log in to at local rates (not long
distance). We will have these numbers posted on
our web site soon. Call our office if you are
planning to use your account in another city and
we will give you the number to use. These
numbers are built into the Ver 10.1 dialer.
You my pick up updated dialer disk free at our
office.
Click here for additional location access
numbers.
Yes! Most people use their own accounts in
several computers. For example, you might want
to use your laptop computer when you travel or
use your office computer to check your E-mail.
This is acceptable use.
Remember, each month you have 200 hours of
service available, so use them to your best
advantage.
The most common reason you are not able to log
in is that your user name is not correct in the
dialing window. Remember to use your full log
in name.
Example: janesmith@shareinet.net
Use all lower case letters.
Use no spaces.
First, erase
your username and password completely then
re-enter them.
If this does not solve the problem, call us, we
can help.
What happens if I use over 200 hrs of service?
Updated 11-3-06.
Your account will incur and additional charge of
$7.50 the second month you exceed the
200 hour limit. An email will will be sent to your registered
account in mid month with a notice of hours used
if it appears you will go over the 200 hour
limit.
(If you use an email address other that the one
you signed up with be sure to notify us!)
Remember to disconnect when you are away from
your computer.
If you find that you require more that an
average of 6.5 hours every day, call us and we
will find an alternative for you.
What are the computer settings
for my E-mail?
Remember in our system, your Email address and
your Username are the same. They are your
username with @shareinet.net added to the end of
it. One word, no spaces.
|
Incoming email POP3 : |
pop.shareinet.net |
Note: Always use lower case letters
and no spaces. Also Note that there
is no "3" in this setting. |
|
Outgoing Mail SMTP : |
smtp.shareinet.net |
We do NOT
require Authentication. |
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What are E-mail Servers?
Many people are confused by this term. They are
really just computers..... Think of E-mail
Servers as separate post offices. You have one
for sending E-mail and one for receiving E-mail.
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How can I prevent my computer
from disconnecting every time send or receive
E-mail?
You need to change a setting in Outlook Express
to prevent this from occurring.
From within Outlook Express, click on
Tools,
Options,
Connections.
Make sure the box is UNCHECKED that
indicates to hang up after sending and receiving
E-mail.
It appears that something in your computer can
change this setting from time to time so check
here first if
you have frequent disconnects. (Your computer may be set
to check your E-mail every few minutes causing a
disconnect if this block is checked)
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Why do I keep getting
disconnected while trying to browse the Internet
or answer my E-mail?
First, check the above question and answer.
There is no single solution for being kicked
offline while using the Internet. First of all,
we NEVER disconnect your call to our servers.
Listed here
are some of the most common considerations and
common reasons and solutions to try if you are
frequently being disconnected. The nature of
dial-up Internet is that occasionally you will
be disconnected, as phone line reliability
fluctuates (figuratively, and sometimes even
literally) with the weather.
Line Noise:
To begin with, the most common cause of someone
losing their connection right in the middle of a
Web Browsing session is telephone line noise!!!!!
Telephone line noise is responsible for many connection
related issues that plague ISP
users.
Some of the causes of line noise include:
• Dampness and moisture in the phone lines.
• Sunspot or Solar Flare activity (no joke!)
• Old or low quality phone lines.
• Multiple features on your phone line (call
waiting, caller id, etc.) may slow your
connection speeds as these services pull from
the purity of the phone line like a distraction.
• Cordless phones attached to the same phone
line may cause some interference.
• Having your phone cord too long or your
computer too far from the jack.
• Your phone cord wound from the jack to the
computer may cause it to act like an antenna.
• Your phone cord being ran next to a power
supply, radio, speakers, or other source of
interference. Someone picking up another phone
on the same line while you are online.
Note
the following:
Even though you may own a 56k modem, you will
never fully connect at 56k. At present, phone
lines are limited to allowing a true 53k
connection by FCC standards. Furthermore, the
phone company only has to guarantee your phone
lines to be able to handle a 2,400 baud
connection.
For comparison, a 56k modem can theoretically
connect at 56,000 baud. Line noise itself also
limits you on how fast you can connect to us
with your modem - this is why that even though
you might have a 56k modem that can connect at
53k, you will most likely never get more than a
49k connection because of interference over the
phone lines.
Keeping this in mind, there are times when line
noise is worse than usual. If you've ever been
talking on your phone and been able to hear
other conversations, scratchy noise, or hissing
you've seen what I mean. There is also noise
that can occur beyond the range of human hearing
that can cause interference as well. All it will
take for many modems to drop connection is a few
seconds of noise to occur on the phone line and *click*,
you've lost your connection.
Most of the faster modems have
good error correction and/or are made by
reliable manufacturers and tolerate a
considerable amount of line noise and without
being disconnected.
But like it or not, there are times when the
noise will be bad and you're going to get
disconnected. Sometimes several times in a row.
And it's going to be very frustrating believe
me; being a dial-up user with many different
Internet Providers, I've had this happen more
times that I can count.
Some possible solutions you have are:
-
Purchase a 56k v.90 modem.
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Consider purchasing an additional phone line
that is dedicated to your data needs. Don't
install any features or phones on this line.
-
Upgrade your old modem to the v.90 standard.
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Move your computer close the phone jack.
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Make the phone line to the jack is short as possible.
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Contact your phone line provider and let
them know you are experiencing some
interference on the line. This may prompt
them to improve your line condition, thus
improving your connection speed. It is
important to note that most phone companies
don't guarantee line quality for data
transaction, only voice.
-
Temporarily remove any cordless phones from
your system. Cordless phones are notorious
"noise makers" and they may be the cause and
cure for your disconnect problems.
We have had pretty good success in upgrading
your computer modem to a more "heavy duty" type.
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How do I cancel my account?
Charges to your account will stop ONLY after your written
request is delivered to our office in writing.
The cancellation request must be from the
account owner stating their intent to
discontinue service. Any unused advance payments will
be refunded as of the end of the current month.
If your signup up was initially waived it will
be charged at this time if your service was for
less than 12 months.
Note that charges are incurred on your account until we
receive this notice and you are liable for these
charges.
If you move to a different city, we probably have local
service available for you there too. Ask us
about the number for your new city.
If you have any questions about this procedure, feel free
to call our office at 850-973-2028.
What is "phishing"
From "TechEnclycopedia"
4-5-06 |
Pronounced
"fishing," it is a scam to steal valuable information such as credit
card and social security numbers, user IDs and passwords. Also known as
"brand spoofing," an official-looking E-mail is sent to potential
victims pretending to be from their ISP, bank or retail establishment.
E-mails can be sent to people on selected lists or on any list,
expecting that some percentage of recipients will actually have an
account with the real organization.
E-Mail Is the "Bait"
The E-mail states that due to internal accounting errors or some other
pretext, certain information must be updated to continue your service. A
link in the message directs the user to a Web page that asks for
financial information. The page looks genuine, because it is easy to
fake a valid Web site. Any HTML page on the Web can be copied and
modified to suit the phishing scheme.
Anyone Can Phish
A "phishing kit" is a set of software tools that help the novice phisher
imitate a target Web site and make mass mailings. It may even include
lists of E-mail addresses. How thoughtful of people to create these
kits. In the meantime, if you suspect a phishing scheme, you can report
it to the Anti-Phishing Working Group at www.antiphishing.org. See
pharming.
The "Spear" Phishing Variant
Spear phishing is more targeted and personal. The E-mail
supposedly comes from someone in the organization everyone knows such as
the head of human resources. It could also come from someone not known
by name, but with a title of authority such as a LAN administrator. Once
one employee falls for the scheme and divulges sensitive information, it
can be used to gain access to more of the company's resources |
updated 4-5-06 |
